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Delivery Options


DELIVERY within Mainland UK and Northern Ireland


As you get to know us, you’ll learn that we like to make shopping as easy and inexpensive as we can.  That’s why we only charge for postage if your purchase comes to less than £50 and then you’ll only pay £3.99.  When you spend £50 or more, Mainland UK Postage is completely free.

For this free service, we use standard Royal Mail Packet Post, for which you need to allow up to 5 working days.
If, for any reason, we anticipate a longer delivery time, we’ll email or call to let you know.  During the really busy periods, such as Mother’s Day or Christmas, it’s best to allow a few days longer.

For Faster Delivery - Call Us On 01924 331499

willow tree1st class post:  This will get your parcel to you much more quickly, but at an extra cost. We’d be very happy to arrange this for you. Just call us on 01924 331499 and one of our staff will be delighted to help.

(You'll be surprised to learn that, unlike a lot of internet companies, we actually like chatting to customers!).

Guaranteed Next Day

This is a great facility which guarantees your parcel will arrive by 1.00 pm the following day (except for Sundays and Bank Holidays). But of course, there is a cost. Again, just call us on 01924 331499 and we’ll be happy to help. Make sure you call before 2.30pm to give us time to make the necessary arrangements.

delivery overseas

willow tree figuresWe’ve been shipping goods overseas for over 100 years.  Our team of packing experts, Linda, Wendy and Georgina will pack your parcel securely so that your purchase will arrive with you safely and smartly presented.


All goods for destinations outside the European Union will be sent of free of British VAT (Value Added Tax).  This will save you almost 17% and is calculated as you go through the checkout process.

Shipping Costs & Timing

These depend on the weight and size of the parcel.  When you go to your shopping basket, just select the country of destination and you’ll see the shipping costs calculated for you.  Please bear in mind that, depending on a variety of factors that we can't predict, such as the exact size and weight of the finished package, the shipping costs might be less or more than our system has calculated.  If there is a significant extra charge, we will of course be in touch with you before processing your order.

Our estimated shipping times are:

Europe  up to 10 working days
The Rest Of The World   up to 14 working days


We give the option the option of viewing our prices in British Pounds, US Dollars or Euros.  However, your payment will always be in British Pounds.

If there’s anything else you need to know, please call us on +44 (0)1924 331499 or send us an email.

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