In 1967 the Lladro brothers purchased a small porcelain factory very close to the city of Valencia and began working with the very best local craftsmen to create a new style of porcelain figures that would be different yet complimentary to the Lladro brand. This new brand was christened Nao Porcelain. These new figurines possessed simpler lines than Lladro, but are still steeped in elegance and style.
We're delighted to accept payment by VISA, MASTERCARD or VISA DEBIT. You'll notice as you make your purchase that we use SAGEPAY, supported by GlobalSign for payment processing. We hope this gives you every assurance that your payment will be secure.
PLEASE REMEMBER - We only take payment when your goods are ready to leave.
What if my goods arrive damaged?
We'd be amazed! But in the unlikely event of disaster, we won't make a fuss. Within three days of receiving the parcel, email us a photograph of the damaged goods and the packaging and we'll replace them completely free of charge, including your shipping costs. Naturally, if you prefer, we'll give you a complete refund.
Depending on the degree of damage, we may ask you to return the item(s) to us; We'll advise you of our preferred carrier and refund your costs in full.
And what if my purchase isn't suitable for my needs?
Again - no problem at all. We'll be more than happy for you to send the item(s) back to us, although we won't be able to refund your postage costs. Simply send us an email and we'll advise you as to our preferred shipping method (we would also ask that you retain proof of postage). As soon as the goods (in the original packaging and in perfect condition) are back with us, then we'll be happy to supply an alternative or issue you with a refund, whichever you prefer.
We're sorry, but items of jewellery cannot be returned.
For Mainland UK & Northern Ireland
Spend £50 or more and we'll send your parcel Post Free. Less than £50 and we charge just £3.99.
We use standard Royal Mail Packet or Parcel Post. For this service, please allow 5 working days. If, for any reason, we anticipate a longer delivery time, we'll email or call to let you know.
If you need our Guaranteed Next Day service, we'd be delighted to help. Simply give us a call on +44 (0)1924 331499 and we'll quote you the cost. If the item is in stock and you call us before 2.30 pm Monday - to Friday, we can usually accommodate your request.
For Overseas Orders
We use UK Parcelforce. The estimated delivery times are
Europe up to 10 working days
Rest Of The World up to 14 days